Last Updated: June, 2025
Welcome to
The leading provider of prescription weight-loss solutions for patients. Your well-being comes first.
The leading provider of prescription weight-loss solutions for patients. Your well-being comes first.
The doctors we’ve partnered with are here to guide you every step of the way, bringing both their expertise and genuine care to help you feel supported.
Refilling your prescription is simple when you follow the right steps. Whether you’re staying on track with your treatment or preparing for your next dose, a few essential actions are needed.
Here’s a straightforward guide to securing your refill, keeping up with notifications, and ensuring you meet the requirements for your next supply.
To begin your refill, log into your portal and complete the refill form. Your prescription won’t be shipped until this form is submitted, so be sure to log in as soon as you receive a notification!
If you’re unsure when to start, don’t worry—we’ll send you an email and text reminder when it’s time to fill out your form.
You will receive a notification when it’s time to fill out the refill form.
Patients on oral medication can access their refill form after 21 days, while those on injectables will receive it after their third dose.
If we notice anything concerning in your refill form, we may request additional lab work sooner than the usual three-month cycle to ensure your treatment aligns with your current health needs.
A provider might also need to speak with you before approving your prescription, requiring an appointment scheduled through your portal.
Please note that changes in your health status could lead to disqualification from treatment.
Your membership is completely in your hands—giving you control, flexibility, and peace of mind!
Here are some important things to note as you manage your subscription:
Your membership is fully month-to-month with no long-term contracts or commitments, making cancellation simple anytime.
Your membership renews automatically every 28 days, so there’s no need to worry about making manual payments.
No long-term commitment—cancel anytime whenever it works best for you.
You can cancel your membership anytime through your portal or by contacting us. However, once a prescription is issued, refunds cannot be provided.
Enjoy peace of mind with a membership that gives you everything you need—simple, transparent, and completely free of hidden fees.
Syringes and Alcohol pads are included if you choose injections.
Patient Support Team is available 24/7
When taking Semaglutide or Tirzepatide, knowing how your dosage might adjust over time can make all the difference.
Whether you use injections or pills, sticking closely to your provider’s guidance and staying aware of dosage changes will help you achieve the best possible outcomes.
(Levels 1-5)
Your healthcare provider will prescribe an initial dose, which may be adjusted over time depending on your progress and how you respond to the treatment.
(Levels 1-6)
Dosing Schedule (Levels 1-3)
Follow dosage changes carefully and consult your provider with any concerns or needed adjustments.
Dosing Schedule (Levels 1-4)
Follow dosage changes carefully and consult your provider with any concerns or needed adjustments.
Staying on track with your treatment is essential for the best results. Here are a few key tips to help you manage your dosage, request adjustments, and ensure a smooth refill process.
If you miss a dose of your injection or oral medication, take it as soon as possible—unless it’s close to your next scheduled dose. In that case, reach out to us so we can connect you with a medical professional for guidance.
If you’re experiencing side effects or feel your dosage needs adjustment, consult your provider. Avoid making changes on your own, as this could affect the medication’s effectiveness or lead to unwanted side effects.
Our clinicians assess your health profile to determine any additional medications that may support your treatment. If you receive a text about picking up medication from a local pharmacy, it’s likely for anti-nausea meds, which are not included in your subscription.
Both Semaglutide and Tirzepatide dosage adjustments must be made under provider guidance.
If your dosage doesn’t feel right or you have concerns, always check with your healthcare provider.
If you miss more than two weeks of injections, you may need to restart at the lowest dose.
Keep track of any adjustments to your oral Semaglutide dosing schedule and follow your treatment plan.
Key guidelines to help you manage your dosage, missed doses, and treatment adjustments effectively.
Don’t hesitate to reach out—our medical team is your best resource for any questions or concerns about your dosage or treatment plan. You can make appointments anytime through our patient portal at app.medvi.org.
We’re here to help.
If you’re switching from another company and want to stay on the same dosage, we’ve got you covered! Here’s what you need to do:
To continue your previous dosage, simply submit proof of your most recent prescription through your portal or by emailing us directly.
We’ll review your documents carefully, but final approval of your dosage depends on your provider’s evaluation of your ongoing treatment needs.
Provide documentation of your most recent prescription. This helps us verify your current dosage accurately.
Once you have your prescription images, upload them directly into the Documents section of your portal for our team to review.
While we strive to match your previous dosage, approval depends entirely on your provider’s assessment of what’s best for your ongoing treatment.
Prefer email? Send images of your prescription to [email protected]. We’ll handle uploading them to your MEDVi portal for you.
For smooth processing, please ensure your proof includes these details:
Also, please include the date of your first injection from the previous prescription.
Lab tests are essential to keeping your treatment on track.
The following lab tests are required to monitor your progress and ensure your body is responding effectively to treatment
Your lab results give providers the insights they need to safely and effectively manage your medication.
You can move from Level 1 to Level 2 without labs, but moving from Level 2 to Level 3 requires lab results after your second month.
Labs become mandatory after your third month. Without completing labs before your fourth prescription, we can’t continue your treatment.
No need to stress about expenses—we’ve got your lab costs covered!
Labs are covered at no cost to you and become required after your second month for dosage increases, and mandatory after your third month to continue prescriptions. They’re essential for monitoring your body’s response to ensure safe, effective treatment.
We partner with trusted, professional lab facilities known for their high-quality standards to ensure your tests are convenient and reliable.
A partner with trusted, professional lab facilities to ensure high-quality, convenient testing.
New York, New Jersey, and Rhode Island residents, labs are automatically assigned to Bioreference. Not to worry, you’ll automatically receive your lab orders from us.
Currently, we do not offer at home lab kits.
You can use existing lab results if they’re from within the last 24 months.
Simply upload them directly to your portal.
To ensure accurate results, avoid eating or drinking anything except water for 12 hours before your appointment.
Bring your lab order along with a valid form of identification to your appointment.
Your provider may request labs at any stage of your treatment—even before the third month—to ensure everything stays on track.
Labs become mandatory after month three—no prescription without lab results after month four.
Labs are required when increasing dosage beyond Level 2 to ensure safe adjustments.
Our lab partners include LabQuest, LabCorp, and Bioreference (for patients in NY, NJ, and RI).
You may submit lab results from within the last 24 months.
Fast for 12 hours before your appointment to get the most accurate results.
Essential information about lab requirements, timing, preparation, and procedures to help you successfully manage your treatment.
Your membership comes with unlimited access to our experienced providers, ensuring you receive the personalized care you deserve.
Our medical team is fully qualified to discuss your health needs, adjust dosages, and more. With daily appointment availability, you can easily schedule a visit anytime through your portal at app.medvi.org.
